Air passengers started venting their ire on social media as a baggage system failure at the Kempegowda International Airport (KIA) brought about a delay in flights on Sunday. Passengers began questioning Indigo Airlines on Twitter in regards to the delays, a few of them complaining about fears of lacking their connecting flights or taxis. Others mentioned they missed their flights altogether.
One fearful passenger tweeted: “Flight 6e 852 is stranded in Bangalore. Our scheduled departure was 12:40. Can someone please tell us what’s going on? I have a connecting taxi that I will miss. Please tell us what’s up.”
One of the passengers who additionally sought an evidence on Twitter was creator Amish Tripathi. “Very poor service by @IndiGO6E and @BLR Airport. Our team was travelling from Prayagraj for a shoot, and two of our bags have been lost. No proper answers, no solutions offered.”
Another passenger blamed the provider for the delays. “…Today many people missed their flight to various destination from Bangalore (Bengaluru) because of mismanagement from the Indigo staff. All of us were forced to take the bag tags on our own only from the kiosk of the airport as they didn’t accept printed bagtags (sic),” mentioned the Twitter consumer.
Indigo, in is response, mentioned the delay was because of baggage belt failure at KIA. “Your flight is facing consequential delay due to baggage belt failure at Bengaluru airport. Our team is trying to get you in the air soon. Please hang in there as your flight is just waiting for the clearance to depart now.”
Later, a press assertion from Indigo mentioned, “Owing to the check-in baggage belt failure at Kempegowda International Airport, our flights from Bengaluru are facing delays. We are proactively implementing measures to minimise the impact on other flights. We are also working with BIAL (Bangalore International Airport Ltd.) to resolve this issue. We regret the inconvenience caused to our passengers.”
However, BIAL, in an announcement, mentioned, “On Sunday, the baggage system at Bengaluru airport failed for a short while but stabilised within a few minutes. The baggage system failure, which lasted for about 15 minutes, seems to have had a cascading effect with Indigo Airlines trying their best to cope. However, this has not impacted the flights or baggage of the other airlines operating at BLR Airport.” It added that that the airport “extended all support to Indigo Airlines.”
A BIAL spokesperson added in an announcement, “We are already working closely with our Baggage Handling System partner to check on all factors that could have caused this issue and will have it addressed. We regret the inconvenience that this has caused to passengers,”
In view of the competition season, footfall at the airport has elevated and ready for safety checks has elevated.
Staff Reporter , 2021-10-31 22:16:44